This statement covers personal information collected by Oil Changers ("we", "us") through our website, our online quote tool, our in-store systems, the chat widget, and our follow-up emails and texts.
Our quote and customer management platform is built and maintained for us by DCP Services. They hold and process this information on our behalf under agreement.
We collect data such as phone numbers and emails so that we can contact you about your service enquiries, follow up in the future about your servicing, and to see if our advertising has brought you into our store. We don't sell your information or share it with any other groups to market their products to you.
We do not ask for your name in the quote tool.
If you start a quote and don't finish it, we keep the registration you entered along with a partial record. This lets us recognise you as a customer who has found us online through advertising if you come in store.
Our staff record your first and last name, email, phone number, vehicle registration, and how you heard about us.
We keep the full text of your conversation with the chat widget so that we can ensure it is replying accurately. If you arrived from one of our emails, your email address is recorded alongside the conversation.
We keep the content of replies you send to our automated messages so that we can reply to or review your requests.
Our platform provider. They hold and process all of the above on our behalf, and may access it to maintain the system. They are not permitted to use it for their own purposes.
Our advertising provider. We tell Meta when someone completes a quote or makes a purchase, so we can measure which advertising works and show relevant ads.
How we send it: Information we send is converted into a 256-bit irreversible code (hashed). That way Meta never receives any information you give us in a readable form. If an IP is collected that may be sent unhashed due to system requirements.
Our email service provider. Your email address, vehicle make/model and quoted price, so we can send you follow-up emails about your quote.
Our SMS provider. Your phone number and the text of the message, so the SMS can be delivered.
Meta and MailerLite are based outside New Zealand — in the United States and Europe. When your information is sent to them, it may not be protected in a way that is comparable to the New Zealand Privacy Act.
By using the quote tool, or by entering your details in store, you authorise us to disclose your information to these providers for the customer service and advertising purposes described above.
This information is kept for customer service and marketing purposes. A quote record is kept up to 5 years for the purpose of customer service. The same period can be expected for chat transcripts, text message replies, emails.
Under the Privacy Act 2020 you can:
We are happy to remove any stored data on request.
Contact our Privacy Officer using the details below. We'll respond within 20 working days.
Texts: reply STOP to any message. This stops all marketing texts immediately. We only text you about your service.
Emails: use the unsubscribe link at the bottom of any email.
If you're not happy with how we've handled your information, or want to request a change or deletion, contact headoffice@oilchangers.co.nz
We may update this statement. The current version is always on this page.